Minister of Civil Aviation, Hardeep Singh Puri, stated that,
Grievances were received from air travellers regarding refund for flights cancelled because of the nationwide lockdown to combat COVID19. Advisories have been issued regarding refund for both domestic & international tickets booked for the flights suspended due to lockdown.
Tickets booked during 1st Lockdown (25 March-14 April 2020) for travel during same period & for which payments were received by airlines during 1st lockdown shall be refunded within 3 weeks from date of request for cancellation by airlines without levy of cancellation charges.
Tickets booked during 1st lockdown for travel during 2nd lockdown (15 April -3 May 2020) & for which payments were received by airlines during 1st lockdown shall be refunded within 3 weeks from date of request for cancellation by airlines without levy of cancellation charges.
[Official Twitter Account of Ministry of Civil Aviation, Government of India]